One of our Amazon server instances was shut down early on Sunday morning. We do not yet know what caused it but we have since rebuilt the instance and is up and running again (It might take a while for the domain name servers to update before everybody can access it again).

While we were able to resurrect all games, maps, chats, forums and user accounts this unfortunate event also revealed a gap in our back up strategy: We could not retrieve the avatars and have to ask you to upload new ones. We are truly sorry about this loss and about the inconvenience this causes on top of the downtime.

We are also re-creating all 13000+ map images from the database which will take several hours to complete. So if you come across a missing map – be assured it will be back soon!

Right now we are fixing our back up scheme to include the dynamically generated map images and the user avatars. We have also changed our back end to significantly shorten the recovery time after an event like this and most importantly we are investigating the cause so we can effectively guard against it in the future.

We are very sorry about this downtime and about the lost avatars.

P.S: We will extend all pro accounts by at least 3 days at some point next week.


  1. Andy
    Posted November 23, 2009 at 13:02 | Permalink

    Hey guys,

    Sounds like your weekend was truly sucky. Many thanks for your work getting everything back up and running. By the sounds of it, this could have been really catastrophic; I think that losing only the avatars is to your credit.


  2. jjjjjuniper
    Posted November 25, 2009 at 16:26 | Permalink

    Cheers for sorting it all dudes!

  3. Posted November 25, 2009 at 16:29 | Permalink

    Down again folks I’ve sent out e-mails to Alex and Bert:

    if you’re bored be sure to check out:

  4. herbert
    Posted November 25, 2009 at 17:17 | Permalink


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